Retail Overview
Retail is only as strong as its weakest link. You need to be resilient in the face of disruption. Serve shoppers at the moment of truth and curate a bespoke experience. A digital ecosystem aligns demand with supply and delivers an omni-channel experience. Navigate the new normal with Innoscape and become more resilient.
Digital savvy customers today are seamlessly moving between online and offline channels, as the experiences offered by these channels are getting blurred. The need of the hour for brick-and-mortar retailers is to not only focus on reinventing stores through in-store personalization, but also on enhancing the overall omni-channel experience, by aligning product and customer data with marketing and backend systems in real time.
Innoscape helps retailers better understand shoppers’ behavior and uncover business opportunities to drive footfalls as well as web traffic. Our cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to not only engage shoppers at the moment of truth, but also influence purchase decisions. Our retail ecosystem enhances the customer experience and maximizes share of wallet. Significantly, it streamlines operations across your enterprise and supply chain.
Our offerings for the retail industry are based on three principles:
Artificial Intelligence powered core: Creates ‘stores of the future’ by aligning core processes with the ‘consumer genome’ and enables intelligent automation of business functions
Agile digital at scale: Develops a lean enterprise with cloud-based data analytics, omni-channel enterprise solutions, microservices platforms, DevOps, and APIs
Always on learning: Drives innovation and maximizes the adoption of technology solutions such as intelligent signage, blockchain, and automated business assurance
Innoscape partners with retail enterprises to redefine customer experience, renew processes, and amplify the technology core.
Our strong digital platform and partner ecosystem enables retailers to better serve customers online and in-store.
Services Delivered
Customer Experience
As consumers expect a truly omni-channel experience, we respond to this challenge by helping brands to provide consistent and personalized service – before, during and after a purchase.
Our CXM solutions reflect the industry’s current mindset and support integrated experiences across consumer touchpoints – web, POS, mobile, click & collect and social.
CRM and marketing automation: developing personalized and lasting relationships with complete, actionable customer data at hand.
Loyalty programs: implementing customer retention strategies through CRM-powered management of loyalty schemes across in-store, web and mobile channels.
In-store experience: bringing next-gen technologies to your physical outlets, including integration of POS terminals and mobile devices.
Ecommerce
We deliver scalable solutions that meet consumers’ requirements, facilitate their enjoyable, secure shopping experience and supply operational analytics for marketing and sales.
E-stores: building virtual storefronts with slick online catalogs for 100,000+ SKUs.
Online shopping cart: enabling secure transaction processing with a broad selection of payment gateways.
Integration: connecting your ecommerce module with the entire line-up of enterprise systems (ERP, CRM, back office and more).
mCommerce: offering mobile shopping for consumers across a variety of devices.
Supply chain management
Customized Solutions
Supply chain management: automating your buying and selling processes that cover inventory management, store operations and financials.
Private label product management: managing relationships with manufacturers and monitoring products throughout their lifecycles.
Trade promotion management: gaining a complete control of planning, execution and analysis of trade promotions at every outlet.
E-collaboration: making remote collaboration possible between buyers, vendors and private label manufacturers.
Enterprise mobile apps: powering your staff with role-specific mobile solutions for real-time access to work-critical functionality.
Data Analysis &
Business Intelligence
Data warehousing and master data management: putting together a single version of truth by cleansing and integrating your data from multiple distributed sources.
OLAP cubes: handling careful combinations of relevant metrics on customer behavior, inventory, operations, finance and more from the standpoints you require.
Reporting UI: providing users with interactive reporting dashboards that can be tailored to their particular role.
Predictive analytics: tapping into customer trends and demand forecasts with meaningful data.
Computer Vision
Facial recognition: from recognition of regular customers to provide them with personalized deals to identification of potential criminals.
Emotion recognition: assessment of the customer satisfaction level with a smart camera
Virtual Reality
Being an experienced IT partner, Innoscape brings the cutting-edge technologies of VR to create a unique and convenient shopping experience, such as interactive virtual stores that the customers can browse from any location using popular VR platforms.
Information Security
We maintain the highest standard of information security. We can help your business enable advanced security management.
· Security Information and Event Management (SIEM): real-time monitoring of internal and external security events for effective threat prevention.
· Identity and access management: securing and controlling role-based access to your data assets.
· Penetration testing: identifying and investigating your system vulnerabilities by means of preventive hack attacks.
